Shipping Policy
Swan Home+Decor operates as an online retail business offering furniture and home décor products for residential use. This Shipping Policy explains how orders are processed, shipped, and handled after purchase.
Shipping Costs
Swan Home+Decor offers free standard shipping on eligible orders.
Any applicable shipping charges or exceptions are clearly displayed during checkout before an order is completed.
Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully completed.
Business days are Monday through Friday, excluding weekends and public holidays.
Order processing includes order verification, preparation, and coordination with the shipping carrier. Processing time does not include shipping transit time.
Shipping Time
Once an order has been shipped, delivery typically occurs within 5–7 business days, depending on the delivery location, carrier operations, and shipment characteristics.
Shipping time refers only to the transit period after the order has left the fulfillment stage and does not include order processing time.
Shipping Methods
Orders are shipped using standard ground shipping services.
Shipping methods may vary depending on product size, weight, packaging requirements, and delivery destination. Larger furniture items may require specialized handling or carrier services.
Tracking information may be provided once the order has shipped, when available from the carrier.
Delivery & Inspection
Customers are encouraged to inspect their order upon delivery.
If visible damage to the packaging or product is observed at the time of delivery, customers should document the condition and contact customer support as soon as possible.
Damaged Items
If an item arrives damaged, customers should notify Swan Home+Decor within a reasonable time after delivery by contacting customer support.
To assist with the review process, customers may be asked to provide photographs of the damaged item and its packaging.
All damage reports are reviewed on a case-by-case basis in accordance with internal handling procedures.
Delivery Delays
Delivery timeframes are estimates and may be affected by factors outside of Swan Home+Decor’s control, including carrier delays, weather conditions, or logistical disruptions.
Specific delivery dates are not guaranteed.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Swan Home+Decor is not responsible for delays, delivery failures, or returned shipments caused by incorrect or incomplete address details.
Contact Information
Business Name: Swan Home+Decor
Address: 12258 Fenton Rd, Fenton Township, MI 48430, United States
Phone: +1 810-428-3800
Email: support@swanhomefenton.com