FAQs
Frequently Asked Questions (FAQs)
What type of products do you sell?
Swan Home+Decor sells furniture and home décor products intended for residential use. Product offerings may include seating, tables, and decorative furnishings.
How do I place an order?
All orders are placed directly through the website. Customers can select products, review pricing, and complete checkout online.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been successfully completed. Processing time does not include shipping transit time.
How long does shipping take?
Once an order has been processed and shipped, delivery typically occurs within 5–7 business days, depending on the delivery location and carrier operations.
Do you offer free shipping?
Free standard shipping is available on eligible orders. Any applicable shipping details or exceptions are clearly displayed during checkout.
Will I receive tracking information?
Order confirmation is provided after purchase. Tracking information may be shared once the order has shipped, when available from the carrier.
What should I do if my item arrives damaged?
If an item arrives damaged, customers should contact Swan Home+Decor within a reasonable time after delivery. Photographs of the item and its packaging may be requested to assist with the review process.
What is your return policy?
Return requests may be submitted within 30 days of delivery, subject to eligibility requirements. Full details are available in the Refund & Returns Policy.
How are refunds issued?
Approved refunds are issued to the original payment method used at checkout. Refund processing times may vary depending on the payment provider and financial institution.
How can I contact customer support?
Customer support is available during regular business hours for order-related and general inquiries using the contact details below.
Contact Information
Business Name: Swan Home+Decor
Address: 12258 Fenton Rd, Fenton Township, MI 48430, United States
Phone: +1 810-428-3800
Email: support@swanhomefenton.com