Refund and Returns Policy
Swan Home+Decor operates as an online retail business offering furniture and home décor products for residential use. This Refund & Returns Policy explains the conditions under which returns and refunds may be accepted.
Return Period
Customers may request a return within 30 days of the delivery date.
Return requests submitted after this period may not be eligible for review.
Return Eligibility
To be considered for a return, the following conditions must be met:
- The item must be unused and in the same condition as received
- The item must be returned in its original packaging
- Proof of purchase is required
Certain items may not be eligible for return due to their nature, size, or condition, including some furniture items. Any applicable return limitations are communicated during checkout or upon request.
Return Request Process
To request a return, customers must contact customer support within the 30-day return period.
All return requests are reviewed before authorization is issued. Returns sent without prior authorization may not be accepted.
Customers may be responsible for return shipping costs unless the return is due to a confirmed issue such as damage or fulfillment error.
Damaged or Defective Items
If an item arrives damaged or defective, customers should contact Swan Home+Decor within a reasonable time after delivery.
Customers may be asked to provide photographs of the item and its packaging to assist with the review process.
All damage or defect claims are reviewed on a case-by-case basis in accordance with internal handling procedures.
Refunds
Once a returned item is received and inspected, any approved refund is issued to the original payment method.
Refunds apply to the product purchase price only and do not include non-refundable fees, if applicable.
Refund processing times may vary depending on the payment provider and financial institution.
Non-Returnable Situations
Returns may be declined if:
- The item shows signs of use, alteration, or damage after delivery
- The return request is submitted outside the 30-day return period
- The item is not returned in its original condition or packaging
Policy Transparency
This policy is provided to explain the return and refund process clearly. Customers are encouraged to review product details and applicable policies before completing a purchase.
Contact Information
Business Name: Swan Home+Decor
Address: 12258 Fenton Rd, Fenton Township, MI 48430, United States
Phone: +1 810-428-3800
Email: support@swanhomefenton.com